Privacy Policy

Who we are

Beach Health Retreat is a registered business name of the trustee for the Sunshine Natural Health Trust (ABN 71 080 566 081), based in Maroochydore, Queensland. Retreats are planned and hosted by Deb Pepperdine and Ian Trew. In this policy, “we”, “us” and “our” mean Beach Health Retreat.

We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). You can contact us about privacy by email at snh.enquiries@gmail.com, by phone on 0402 130 552, or by post at 70–78 Alexandra Parade, Cotton Tree, Maroochydore, Queensland 4558.

Information we collect

When you use the retreat planner on this website, we collect the information you choose to give us:

• Contact details: your first name, email address, phone number, how you’d like us to reply and the best time to call.
• Who is coming: whether you’re coming alone or with one other person, and their first name if you give it.
• Retreat preferences: the kind of retreat you’re drawn to (including a customised mix or not sure yet), what you’d like from your time away, length of stay, whether you have dates or a rough time of year in mind, how you’d like to eat, apartment preference and airport transfer.
• Optional experiences: experiences you’re interested in, such as counselling, massage, Ayurveda, sauna, coastal experiences, yoga or beauty treatments, and whether you’d like to talk privately about accessibility or practical support.
• Your own words: anything you write in the planner’s note box.

If you give us someone else’s details, such as the name of the person coming with you, please let them know.

When we talk with you by phone, text or email while planning a retreat, we may also collect other information you choose to share, such as dietary needs or allergies, accessibility or support needs, and practical details for your stay.

This website uses Meta advertising cookies automatically on the accommodation, location and couples guide pages unless you turn tracking off or your browser prevents it. It does not sell your personal information or keep your planner answers in your browser. The advertising data sharing is described below. It does use one privacy-focused measurement tool, Cloudflare Web Analytics, which is described in the next section. So we can understand how people find us, the site also remembers for your current browser tab only the page you first visited, the website that referred you (without any search terms) and any campaign tags in the link, and includes them with your enquiry, including the contact details you give at the first step. Like any website, the service that delivers it processes technical information such as your IP address, browser type and the pages you request, so the site can be delivered and protected. The planner also includes a hidden field that helps filter out automated spam.

Optional Google measurement

With your permission, we use Google Analytics and Google Ads measurement to understand how people find us and which ads lead to a completed enquiry. A sent enquiry is not a confirmed booking. No Google measurement tag is loaded until you choose “Allow measurement”.

Google receives cookie and advertising click identifiers, general device and connection information, campaign identifiers and generic page-view or successful-enquiry events. We send a general website address and title, not the service page, your form answers, name, email address, phone number or enquiry reference. Google may process technical information, including your IP address, to provide its service. We do not enable Google signals, personalised advertising or contact-detail matching.

If you arrive through a Google ad and allow measurement, its click reference is kept for your current browser tab and included privately with your enquiry. This lets us match an enquiry and a later confirmed booking to the ad. A booking is recorded only after we confirm it; any Google booking upload uses the click reference and confirmation time, not your contact details or message.

Your choice is remembered for up to 180 days. Our Google Analytics cookies are configured to expire after 90 days. You can change your choice using “Google measurement preferences” in the footer. Choosing “No thanks” stops further Google measurement and removes the saved Google click reference and our Google measurement cookies. We also respect Global Privacy Control and Do Not Track. Declining does not affect your ability to enquire or book.

Google processes this information under its Privacy Policy. Measurement may be incomplete when cookies are declined, blocked or removed, or when you use another device.

Website analytics

We use Cloudflare Web Analytics to understand how the website is performing and roughly how people reach it. This measurement is separate from the Meta Pixel described below. Optional Google Analytics measurement is described separately below.

It does not use cookies. Cloudflare Web Analytics collects its measurements with a small script using your browser’s built-in Performance API. It does not store cookies or any other data on your device, and it does not try to identify or profile you across websites.

What is measured: which pages are viewed and how often, the website or link that referred you, general information about your browser, device type and country, and technical page-speed measurements such as how quickly a page became usable. Visits are counted by comparing the referring website with ours rather than by tagging you.

Why we use it: to see which pages people actually find useful, to notice pages that load slowly or break, and to understand which sources of referrals are worth our time. It is not used for advertising, and it is not used to make decisions about any individual.

Anonymous enquiry actions: We also keep daily totals of form starts, successful enquiry submissions and clicks on phone or email links, using Cloudflare. These counts do not contain names, contact details, messages, page addresses, service choices or visitor identifiers. A successful submission is not a confirmed booking, and a phone or email click does not prove a call or message was completed. Counts older than 180 days are removed when new counts are recorded. Automated browser tests and browsers marked for internal use are excluded. We respect browser Global Privacy Control and Do Not Track signals for these action counts.

Your action-count preference is saved as a simple on/off value in your browser’s local storage until you change it or clear it, and in a cookie that lasts up to one year. This preference contains no visitor identifier.

Exclude this browser from action counts

Your personal information is not sold. We do not sell or rent personal information to anyone, and Cloudflare analytics reports are not shared with advertisers.

How long it is kept: Cloudflare makes the Web Analytics measurement data available to us for the previous six months, and we use it only in that aggregated reporting. Cloudflare processes it as our service provider under their own privacy terms.

Cloudflare Web Analytics does not use cookies or identify you, and does not depend on your Meta tracking preference. Cloudflare Web Analytics runs on every page, including the enquiry forms, but does not read or record anything you type into a form. Cloudflare Web Analytics does not respond to the Global Privacy Control signal or to the Meta setting in the footer. The separate anonymous action counts respect Global Privacy Control and Do Not Track, as described above. If you would prefer not to be measured at all, a content blocker or your browser’s tracking protection can usually prevent the script from loading, and the website will work exactly as normal.

Meta advertising cookies and your choice

We use Meta Pixel (ID 2181561158737222) automatically, unless you opt out or your browser prevents tracking, to measure visits to our accommodation, location and couples guide pages and help understand our Facebook advertising. Use Turn off Meta tracking in the footer to stop future tracking on this browser. Turning it off does not affect your ability to use this website or enquire.

Meta may receive your IP address, browser and device information, the measured page address, a Facebook ad click identifier and cookie identifiers. Meta may associate these with your Facebook or Instagram account and process them overseas under its Privacy Policy and Cookie Policy.

Our integration does not send enquiry answers, names, email addresses, phone numbers or information entered into our forms. The measured couples guide discusses retreat options, including counselling, so its page address may indicate an interest in those topics. The Pixel does not run on the homepage or any page containing an enquiry form, or on dedicated counselling, emotional wellbeing or treatment pages. Automatic event detection and advanced matching are not enabled by our integration. Meta also applies its own data-sharing restrictions.

Your tracking preference is saved in local storage on this browser until you change it or clear the browser’s site data. Tracking is on by default; visiting this site is not recorded as consent. Use the Meta tracking control in the footer at any time to change your preference. Turning tracking off stops future pixel events and removes the Meta first-party cookies this site can clear; it cannot recall information already received by Meta or clear cookies belonging to Meta's own websites. A Global Privacy Control signal keeps the pixel off. Advertising blockers and browser restrictions may also prevent measurement.

Health and wellbeing information

Some planner choices can tell us something about your health or wellbeing: for example, an interest in counselling, massage or bodywork, Ayurveda, meditation or breathwork, yoga, Pilates or personal training, an interest in a light cleanse or fasting, wanting support through a life change or space for your emotional wellbeing, or asking to talk about accessibility or practical support. Australian privacy law treats this kind of information as sensitive.

These choices are optional. We use the choices you submit to respond to your enquiry and help plan your retreat or individual session. You can leave them blank and discuss them when we reply. We don’t ask for medical details through the website.

Beach Health Retreat is a wellbeing retreat, not a clinical or medical service, and we don’t need your medical history through this website. Please leave medical or other sensitive details out of the free-text boxes unless they’re relevant to your enquiry. If something about your health matters for a particular experience or for your meals, we’ll talk about it with you privately, by phone on 0402 130 552 if you prefer.

How we collect information

We collect personal information directly from you: through the retreat planner, when you email, phone or text us, and when you talk with us while planning or during your stay.

The short enquiry forms ask for your name, email and required phone number. Pressing Continue shares those contact details with us so we can follow up if you do not finish. Your optional message is sent when you press Send. We use the information you choose to submit to respond to your enquiry. The detailed retreat and individual-session enquiry forms are in two parts. The first asks for your name, email and phone. When you choose to continue from that step, those three details are sent to us before you have answered the rest of the questions, along with which kind of enquiry you started — a retreat or an individual session — and, if you arrived on a link that already chose one, that choice. Your answers to the remaining questions are not sent at that point.

We do this so we can help if something interrupts you and the enquiry is never finished. If you finish it, those held details are deleted and replaced by your completed enquiry. If you do not finish, after about 90 minutes we receive one short note by email, marked as an incomplete enquiry, so Deb or Ian can follow up personally. The details held for this by our website provider are deleted automatically within about 30 days; the note itself stays in our email inbox like any other enquiry, and we delete it if you ask.

Continuing is not a booking, nothing is paid for on this website, and it does not add you to a mailing list. There is no automatic email, message or call: any follow-up is a person deciding to get in touch. You can ask us not to contact you at any time and we will delete what we hold.

Email updates and mailing-list choices

Submitting an enquiry does not subscribe you to marketing emails. If you separately choose to subscribe to Beach Health Retreat email updates, we use your name and email address to send approximately weekly news about counselling appointments, wellbeing services and retreats.

Subscribing is optional and is not a condition of making an enquiry or receiving a service. You can unsubscribe using the link in an update or by contacting Deb and Ian. We do not use your counselling enquiry, health information or personal history to select newsletter content.

Why we collect and use it

We use personal information to:

• respond to your enquiry in the way you asked;
• understand the kind of retreat you’re looking for;
• check the availability of an apartment, hosting and any experiences you’ve asked about;
• prepare a personalised retreat plan;
• if you decide to go ahead, arrange your accommodation, meals, transfers and chosen experiences, and manage your booking and payments;
• keep in touch with you about arrangements before, during and after your stay;
• protect this website from spam and misuse; and
• meet our legal, safety and record-keeping obligations.

If you don’t give us some information

Every enquiry form needs your name, email address and phone number, including short counselling and support enquiries. The detailed retreat and individual-session forms also require a phone number. You can still choose an email reply. Everything else is up to you. With fewer details we may need to ask a few more questions, and our proposal may be less tailored. If you’d rather not share something through the website, you can call Deb or Ian on 0402 130 552.

Who we share information with

We don’t pass enquiries on to other businesses as a matter of course. We share only the information that’s reasonably needed, when it’s needed, with:

• the accommodation provider, to check and arrange an apartment for your stay;
• local meal providers, if you choose arranged meals, including dietary needs you’ve told us about;
• outside practitioners and providers of experiences you choose, such as movement, beauty or spa sessions;
• transport providers, if you ask for an airport transfer;
• the service providers who run our website and email (see below);
• our professional advisers, such as an accountant or lawyer, where needed; and
• authorities or emergency services, where the law requires or allows it, or where it’s needed to lessen a serious threat to someone’s life, health or safety.

Except in an emergency, we’ll talk with you before sharing health or wellbeing information with a provider.

Our service providers and overseas processing

This website is delivered by Cloudflare, Inc., a company based in the United States. When the planner sends an enquiry, Cloudflare relays your answers to our email inbox, which is provided by Google LLC, also based in the United States. Completed enquiries are sent as an email and are not kept in a database on this website. The contact details from an unfinished enquiry are held briefly by Cloudflare, as described under “How we collect information”, and deleted automatically within about 30 days. If a final Send fails or delivery cannot be confirmed, the form keeps your answers on screen so you can try again. Contact details already shared by pressing Continue may still be held and used for unfinished-enquiry follow-up, as described above. A failed final Send does not undo that earlier sharing.

Some service providers we use may process or store information outside Australia, including in the United States and other locations in which those providers operate. Cloudflare says it primarily stores information in the United States and the European Economic Area. Google says it maintains servers around the world and that information may be processed outside the country where you live.

How we protect information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access or disclosure. This website uses an encrypted (HTTPS) connection; completed planner answers are not stored on the website; our email and records are password-protected and used only by the people who need them; and we give providers only the details they need. No website, email or storage system can be made completely secure, so please avoid sending sensitive information you don’t need to share.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purposes for which it was collected, or as required by law. When it is no longer required, we take reasonable steps to securely delete or de-identify it.

Seeing and correcting your information

You can ask to see the personal information we hold about you, and ask us to correct it if it’s inaccurate, out of date, incomplete or misleading. Contact us using the details above. We may need to confirm your identity first, and there’s no charge to make a request.

We will respond within a reasonable period. We aim to deal with access requests within 30 days where practicable. If we can’t give you access or make a correction you’ve asked for, we’ll explain why.

Privacy concerns and complaints

If you’re concerned about how we’ve handled your personal information, please contact us first, by email at snh.enquiries@gmail.com or by phone on 0402 130 552, and tell us what happened. We’ll look into it and let you know what we’ll do.

If you’re not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992. The OAIC generally asks people to raise a complaint with the business first and give it a reasonable opportunity to respond.

Changes to this policy

We may update this policy from time to time, for example if the way we handle personal information changes. The current version is always on this page, with the date it was last updated.